Our Story

Our Story

Building homes. Shaping communities.

Our Story

“Our difference is defined by an unwavering belief in the value of our long-term customer relationships.” – Rob Grimm.

Over the last 20 years, Portrait Homes has sold over 1,100 new homes into the Lower Mainland residential market, an achievement attributed to a well-managed organization with an unwavering belief in quality and treating home buyers the right way.

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Our Purpose:

‘Forget Satisfied. Be Ecstatic!’ Some say buying a home is a daunting undertaking. We disagree. In the right hands, not only can it be stress-free, but also incredibly exciting. At Portrait Homes, we offer a whole new kind of home-buying experience.

Our Promise:

‘Our passion and integrity delight homeowners’. Unlike some developers, we don’t cut corners. In fact, our craftsmen will tell you that the Portrait promise is all about offering quality building materials, beautiful designs and unique signature features that stand the test of time.

Our Vision: 

We believe we are going to be ‘World Champions of the Homeowner Care Experience’ If we had to name one thing that sets Portrait Homes apart, it’s our dedication to providing the most stellar customer experience in the industry.

Our Core Values:

Passion and commitment: Love to constantly improve; embrace innovation; celebrate wins; and have fun doing it!

Teamwork: Leave egos at the door; be part of the solution, not the problem; support the decision; and have fun doing it!

‘Doing the right thing’: Do what you say; treat people with respect; pay our bills on time; look after our team; stand behind our product; respect the environment; and have fun doing it!

Live all the above; and have fun doing it!

Our Team

Our Team

We lead by example.

Our Team

“We’re a collaborative organization that seeks input from the whole team.” – Harry Grimm.

We share a passion for collaboration, meaning that we get the entire management team engaged in key decisions around acquisition, development and operations. We value collective wisdom and we empower our people to speak up, make entrepreneurial decisions, and execute within their own areas of responsibility.

  • About Harry »
    Harry Grimm (Senior Advisor),

    Harry Grimm began Portrait Homes with his brother Rob in 1990. Together they share in the responsibility of capital investment decisions, vision, strategy and ensuring that the company’s core values are upheld. Harry further directs the Company’s investments, asset allocation and business performance. When not in the boardroom, Harry cuts loose with the wind on his face in his sports car or on his water ski.

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  • About Rob »
    Rob Grimm (Senior Advisor),

    Rob Grimm co-founded Portrait Homes with his brother Harry and shares equally in capital investment decisions, vision, strategy and stewardship of the company’s core values. His passion for customer care has earned him the title of Portrait’s Chief Customer Officer and has him engaged in every aspect of the customer experience. Treating Portrait homeowners like extended family comes easily to Rob who enjoys spending time with his own family relaxing at the lake.
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  • About Stacey »
    Stacey Emerson (VP Finance),

    Stacey Emerson leads the Finance team with a focus on ensuring Portrait Homes is future-ready with the restructuring and optimization of Financing initiatives and IT modernization through enterprise systems. Stacey spearheads the development of HR initiatives ensuring that Portrait is positioned to attract talent that aligns with its core values and culture. When she’s not connecting with our strategic partners and front line staff, she’s ‘optimizing’ a busy household of soccer and hockey players and planning their next travel adventure.

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  • About Duncan »
    Duncan Jordan (Project Manager),

    Duncan oversees and directs the construction team with a strong knowledge of new home construction and a sharp eye for detail. Having been mentored by his father from an early age, Duncan is experienced in everything from custom homes to large condominium communities and works diligently to ensure that each home is built to the highest standards of Portrait Homes. When Duncan isn’t working, he enjoys spending time with his family and friends and assisting with their home renovations. When the weather is nice Duncan can be found working on the family cabin with his dad or fishing at the lake.

  • About Colin »
    Colin Whyte (Procurement Manager),

    Colin has played an important role in controlling construction costs and ensuring that Portrait’s homes remain affordable. As a construction industry professional, Colin is one of few to carry a degree as a Quantity Surveyor (BSC) which he obtained in Cape Town, South Africa. Colin has been with Portrait for over 10 years and looks after contract administration and reconciliation of construction budgets ensuring that construction costs come in on budget. When Colin isn’t at the office he enjoys spending quality time with his wife, bird watching, travelling, golfing and visiting with his children and grandchildren.

  • About Wayne »
    Wayne Houghton (Customer Service Manager),

    Wayne is a familiar face to our homeowners and is best known for delivering outstanding customer service. In 2014 Wayne was awarded the Avid Service Award which honors exceptional employees located throughout Canada. Having worked abroad, Wayne utilizes a diverse skill set with over twenty five years in the construction industry. He is a member of ASTTBC Applied Science and is a Licensed Home Inspector (CHI).  Wayne has been an integral part of Portrait Homes for over eleven years ensuring that our level of customer care lives up to the Portrait name.  In Wayne’s spare time his hobbies include golfing, boating, and writing and recording his own music.

Giving Back

Giving Back

We give where we live.

Giving Back

“We are committed to doing what’s right and that applies to everything we do.” – Rob Grimm.

At Portrait Homes, we value human connections, from all walks of life. It’s this sense of ‘doing the right thing’ for society and compassion for our fellow man that motivates our staff and management to essentially ‘give back’ through community engagements, charitable causes, community involvement and donations.

 

 

Awards & Ratings

Awards & Ratings

Awards? We've won a few...

Awards & Ratings

“Since 1990, we’ve been consistently and repeatedly recognized…” – Rob Grimm.

Nothing beats a good-old fashioned compliment or a heartfelt thank you from customers to let us know that we’re doing things right. However, awards are a clear indication that we’re indeed, over-delivering on service and product expectations.

2017

  • Gold Georgie Winner- Best Environmental Initiative
  • Georgie Finalist – Best Single Family Detached Home over 2,300 sq. ft. for the Hummingbird Plan
  • GVHBA Ovation Award – Best Single Family Detached 2,400 sq.ft. and over for the Hummingbird Plan
  • GVHBA Ovation Award – Residential Community
  • SAM Award – Detached Homes – Production 1,500 to 2,200 sq.ft. for the Hummingbird Plan
  • Georgie Finalist – Best Landscape Design
  • Georgie Finalist – Best Environmental Initiative
  • Grand Georgie Finalist – Residential Community of the Year
  • Grand Georgie Finalist – Single Family Production Home Builder of the Year
  • GVHBA Ovation Award Finalist – Best Single Family Detached 2,400 sq.ft. and over for the Hummingbird Plan
  • GVHBA Ovation Award Finalist -Single Family Builder of the Year
  • GVHBA Ovation Award Finalist – Residential Community
  • SAM Award Finalist – Detached Homes – Production 1,500 to 2,200 sq.ft. for the Hummingbird Plan

 

2016

 

  • Grand Georgie Winner – Single Family Production Home Builder of the Year
  • Georgie Winner – Customer Choice Award
  • Georgie Winner – Best Corporate Website
  • Georgie Finalist – Best Single Family Detached Home over 2,000 sq. ft. for the Sparrow Plan
  • Georgie Finalist – Best Single Family Detached Home over 2,000 sq. ft. for the Siskin Plan
  • Georgie Finalist – Best Interior Design Display Suite Single Family for the Hummingbird Plan
  • Georgie Finalist – Best Project Identity for Nelson Peak
  • Georgie Finalist – Best Corporate Website
  • Georgie Finalist – Best Environmental Initiative
  • Grand Georgie Finalist – Single Family Production Home Builder of the Year
  • Silver Georgie Finalist – Customer Choice Award
  • GVHBA Grand Ovation Award – Best Single-Family Home Builder of the Year
  • GVHBA Grand Ovation Award – Best Single Family Detached Home: 2,000 sq.ft. and over for the Hummingbird Plan
  • GVHBA Grand Ovation Award Finalist – Best Single Family Home Builder of the Year
  • GVHBA Ovation Award Finalist – Best Single Family Detached Home: 2,000 sq.ft. and over for the Hummingbird Plan
  • GVHBA Ovation Award Finalist – Best Single Family Detached Home: 2,000 sq.ft. and over for the Siskin Plan
  • GVHBA Ovation Award Finalist – Best Single Family Detached Home: 2,000 sq.ft. and over for the Sparrow Plan
  • GVHBA Ovation Award Finalist – Best Interior Design Display Suite for the Hummingbird Plan
  • GVHBA Ovation Award Finalist – Best Interior Design Display Suite for the Siskin Plan
  • GVHBA Ovation Award Finalist – Excellence in Innovation & Sustainability in New Residential Construction
  • Avid Gold Award – Best Customer Experience in BC

 

2015

  • Avid Gold Award – Best Customer Experience in BC
  • Avid Service Award – Top 5% Nationwide for Exemplary Customer Service – Best Sales Counselor Angela Stewart (Coldwell Banker)
  • Avid Service Award – Top 5% Nationwide for Exemplary Customer Service – Best Customer Service Associate in Canada Ron Breidt

Due to a timing change, the 2015 Georgie Awards have been pushed into 2016.

2014

  • Georgie Winner – Best Single Family Home over 2,000 Sq. Ft. under $750,000 for Hampstead Phase 2 
  • Georgie Winner – Customer Choice Awards Powered by Avid Ratings, Single Family Production
  • Georgie Winner – Customer Choice Awards Powered by Avid Ratings, Multi-Family (Low Rise)
  • Georgie Winner – Single Family Home Builder of the Year for Hampstead Phase 2
  • Finalist – Georgie Customer Choice Award
  • UDI – Awards for Excellence in Urban Development – Best Single Family Hampstead at Silver Ridge
  • Georgie Finalist – Best Single Family Detached Home Over 2000 Sq. Ft. under $750,000 – Production for the Maple Plan
  • Georgie Finalist – Best Corporate Web-site
  • Georgie Finalist – Builder of the Year – Single Family
  • Avid Diamond Award – Best Customer Experience in Canada
  • Avid Gold Award – Best Customer Experience in BC
  • GVHBA Grand Ovation Award – Single-Family Builder of the Year
  • Avid Service Award™, Best Employees in Customer Satisfaction Nationwide (Wayne Houghton
  • GVHBA Ovation Award Finalist – Best Single-Family Detached Home: Less than 2,000 sq.ft. for the Alder Plan
  • GVHBA Ovation Award Finalist – Best Single Family Residential Community for Hampstead at Silver Ridge
  • GVHBA Ovation Award Finalist – Single-Family Builder of the Year

 

2013

  • Gold Georgie – Customer Choice Award – Single Family
  • Gold Georgie – Customer Choice Award – Multi Family
  • Gold Georgie – Large Volume Single Family Home Builder of the Year
  • Gold Georgie – Residential Community of the Year
  • Gold Georgie – Best Landscape Design
  • SAM Awards Finalist – Garibaldi Plan – Hampstead at Silver Ridge
  • SAM Awards Finalist – Community Development Award – Hampstead at Silver Ridge
  • Silver Georgie – Customer Choice Award
  • Silver Georgie – Builder of the Year – Multi Family
  • Silver Georgie – Builder of the Year – Single Family
  • Silver Georgie – Best Single Family Detached Home Under 2000 sq. ft. under $500,000 – Production
  • Silver Georgie – Best Landscape Design
  • Silver Georgie – Best Environmental Initiative
  • Silver Georgie – Residential Community of the Year
  • GVHBA Ovation Award – Single Family Builder of the Year
  • GVHBA Ovation Award – Best Marketing Innovation – Single Family
  • GVHBA Ovation Award – Best Single Family Detached Home: Less than 2000 sq.ft. for the Alder Plan
  • GVHBA Ovation Award – Best Single Family Detached Home: 2000 – 2999 sq.ft. for the Garibaldi Plan
  • Avid Gold Award  – Best Customer Experience in BC
  • GVHBA Ovation Award Finalist– Single Family Builder of the Year
  • GVHBA Ovation Award Finalist– Best Marketing Innovation – Single Family
  • GVHBA Ovation Award Finalist– Best Single Family Detached Home: Less than 2000 sq.ft. for the Alder Plan
  • GVHBA Ovation Award Finalist– Best Single Family Detached Home: 2000 – 2999 sq.ft. for the Garibaldi Plan

2012

  • Avid Diamond Award 2012 – Best Customer Experience in Canada
  • Gold Georgie – Customer Choice Award powered by Avid® for Multi-Family Low Rise Production Builder
  • Silver Georgie – Customer Choice Award powered by Avid® for Multi-Family Low Rise Production Builder
  • Silver Georgie – Residential Community of the Year
  • Silver Georgie – Best Single Family Detached Home Up to 2000 sq. ft. under $500,000 – Hampstead
  • Silver Georgie – Best Single Family Detached Home Over 2000 sq. ft. under $750,000 – Hampstead
  • UDI – Awards for Excellence in Urban Development – Best Planned Community – Silver Ridge
  • GVHBA Ovation Award – Best Marketing Innovation: Single-Family Builder

2011

  • Platinum Georgie – Industry Achievement
  • Gold Georgie – Customer Choice Award – Single Family
  • Gold Georgie – Customer Choice Award – Multi Family
  • Gold Georgie – Large Volume Single Family Home Builder of the Year
  • SAM Award – Community Development Award – Silver Ridge
  • Silver Georgie – Large Volume Multi Family Home Builder of the Year
  • Silver Georgie – Best Single Family Detached Home up to 2,000 square feet
  • Silver Georgie – Residential Community of the Year
  • Silver Georgie – Best Interior Design Display Home – Stoneleigh Single Family for the Garibaldi Plan
  • Silver Georgie – Best Interior Design Display Home – Stoneleigh Single Family for the Alder Plan
  • Silver Georgie – Best Interior Design Display Home – Brighton Townhome
  • Silver Georgie – Best Salesperson in New Home Construction – Stoneleigh
  • SAM Awards Finalist – Multi-Family project – Brighton at Silver Ridge
  • SAM Awards Finalist – Best Project Signage and Logo – Stoneleigh at Silver Ridge
  • SAM Awards Finalist – Marketing Excellence Award – Stoneleigh at Silver Ridge
  • SAM Awards Finalist – Grand SAM Award

2010

  • Gold Georgie – Customer Choice Award – Single Family Production Builder under 100 Units
  • Gold Georgie – Large Volume Single Family Home Builder of the Year
  • Silver Georgie – Best Single Family Detached Home under 2,000 sq.ft. for the Garibaldi Plan
  • Silver Georgie – Best Single Family Detached Home 2,000-2,999 sq.ft. for the Cypress Plan
  • Silver Georgie – Best Townhouse Development (Brighton)
  • Silver Georgie – Best Logo (Stoneleigh)
  • Silver Georgie – Best Signage (Stoneleigh)
  • Silver Georgie – Best Brochure (Brighton)
  • Silver Georgie – Best Project Specific Website (Brighton)
  • Silver Georgie – Best Sales Centre (Brighton)
  • Silver Georgie -Residential Community of the Year (Silver Ridge)
  • Silver Georgie – Customer Choice Award – Single Family Production Builder under 100 Units

2009

  • Gold Georgie – Customer Choice Award – Single Family Home Builder
  • Gold Georgie – Large Volume Single Family Home Builder of the Year
  • Silver Georgie – Best Single Family Home under 2,000 sq.ft.
  • Silver Georgie – Best Multi-Family Landscape Design
  • Silver Georgie – Best Signage
  • Silver Georgie – Best Website
  • Silver Georgie – Sustainable and Innovative Community Award
  • Silver Georgie – Customer Choice Award – Single Family Home Builder
  • Silver Georgie – Large Volume Single Family Home Builder of the Year

2008

  • Gold Georgie – Best Multi-Family Landscape Design – New or Renovation
  • Gold Georgie – Innovative Community Design Award
  • Silver Georgie – Built Green BC Builder of the Year
  • Silver Georgie – Large Volume Single Family Home Builder of the Year
  • Silver Georgie – Davidson – Best Single Family Detached Home
  • Silver Georgie – Garibaldi – Best Single Family Detached Home
  • Silver Georgie – Seymour – Best Single Family Detached Home
  • Silver Georgie – Best Kitchen under $40,000 – New
  • Silver Georgie – Best Interior Design Display Suite – Single Family
  • Silver Georgie – Best Multi-Family Landscape Design – New or Renovation
  • Silver Georgie – Best Website by a CHBA BC Member
  • Silver Georgie – Innovative Community Design Award

2007

  • Gold SAM Award – Best Residential Community in Canada
  • Silver SAM Award – Best Residential Community in Canada
  • Gold Georgie – Best Single Family Home Builder of the Year (Large Volume)
  • Gold Georgie – Best Multi-Family Landscape Design – New or Renovation
  • Gold Georgie – Customer Choice Award
  • Gold Georgie – Best Website by a CHBA BC Member
  • Silver Georgie – Best Residential Development in BC
  • Silver Georgie – Best Single Family Home Builder of the Year (Large Volume)
  • Silver Georgie – Garibaldi: Best Single Family Detached Home 2,000 – 2,999 sq.ft.
  • Silver Georgie – Alouette: Best Single Family Detached Home 2,000 – 2,999 sq.ft.
  • Silver SAM Award – Garibaldi: Best Single Family Detached Home 1,500 – 2,200 sq.ft.
  • Silver Georgie – Alder: Best Single Family Detached Home under 2,000 sq.ft.
  • Silver Georgie – Best Multi-Family Landscape Design – New or Renovation
  • Silver Georgie – Best Environmental Consideration and Energy Efficiency
  • Silver Georgie – Customer Choice Award
  • Silver Georgie – Best Interior Design Display Suite – Single Family
  • Silver Georgie – Best Site Specific Website
  • Silver Georgie – Best Website by a CHBA BC Member

2006

  • Gold Georgie – Best Single Family Home Builder of the Year (Large Volume)
  • Gold Georgie – Best Community Landscaping
  • Silver Georgie – Best Project / Site Specific Website
  • Silver Georgie – Best Website by a CHBA BC Member
  • Silver Georgie – Residential Development of the Year
  • Silver Georgie – Customer Service Program of the Year
  • Silver Georgie – Best Single Family Home Builder of the Year (Large Volume)
  • Silver Georgie – Best Community Landscaping
  • Silver SAM Award – Best Community Development
  • Silver SAM Award – Best Single Family Detached Home

2005

  • Gold Georgie – Best Residential Development in BC
  • Gold Georgie – Best Single Family Home Builder of the Year (Large Volume)
  • Silver Georgie – Best Single Family Detached Home Under 2,000 sq.ft.
  • Silver Georgie – Best Single Family Landscape Design – New or Renovation
  • Silver Georgie – Best Environmental Consideration and Energy Efficiency
  • Silver Georgie – Best Residential Development in BC
  • Silver Georgie – Best Single Family Home Builder of the Year (Large Volume)

2004

  • Gold Georgie – Best Website
  • Gold Georgie – Best Signage Silver Ridge
  • Silver Georgie – Best Single Family Home Builder of the Year (Large Volume)
  • Silver Georgie – Best Residential Development in BC
  • Silver Georgie – Best Single Family Detached Home Under 2,000 sq.ft.
  • Silver Georgie – Best Single Family Landscape Design – New or Renovation
  • Silver Georgie – Best Environmental Consideration and Energy Efficiency
  • Silver Georgie – Best Signage
  • Silver Georgie – Best Brochure
  • Silver Georgie – Best Website
  • Silver Grand SAM Award – Best Project Signage and Logo
  • Silver Grand SAM Award – Best Brochure
  • Silver Grand SAM Award – Best Single Family Detached

2003

  • Silver Georgie – Best Single Family Detached Home Under 2,000 sq.ft.
  • Silver Georgie – Excellence in Customer Service

2002

  • Gold Georgie – Best Single Family Detached Home Under 1,800 sq.ft.
  • Gold Georgie – Best Ad / Print for a Project – Black and White
  • Silver Georgie – Best Single Family Detached Home Under 1,800 sq.ft.
  • Silver Georgie – Best Single Family Detached Home Under 1,800 – 2,400 sq.ft.
  • Silver Georgie – Best Residential Land Development
  • Silver Georgie – Best Logo for a Project
  • Silver Georgie – Best Outdoor Advertising / Signage for a Project
  • Silver Georgie – Best Ad / Print for a Project – Black and White
  • Silver Georgie – Best Ad / Print for a Project – Colour
  • Silver Georgie – Excellence in Customer Service by a Builder
  • Silver Georgie – Best Residential Development in BC – Single Family
  • Silver Georgie – Best Single Family Home Builder of the Year (Large Volume)
  • UDI – Award of Excellence for Urban Development
  • Canamera Appraisals – Award of Excellence, Under 1,800 – 2,400 sq.ft.

2001

  • Gold Georgie – Best Residential Renovation
  • Gold Georgie – Salesperson of the Year in New Home Construction
  • Silver Georgie – Best Single Family Home
  • Silver Georgie – Best Customer Service
  • Silver Georgie – Best Renovation
  • Silver Georgie – Best Sales Team
  • Silver Georgie – Best Ad Black and White
  • Silver Georgie – Best Ad Colour

2000

  • Gold Georgie – Best Residential Development in BC
  • Gold Georgie – Best Interior Merchandising – Single Family
  • Gold Georgie – Best Outdoor Advertising / Signage
  • Gold Georgie – Best Logo for a Project
  • Silver Georgie – Best Residential Development in BC
  • Silver Georgie – Best Interior Merchandising – Single Family
  • Silver Georgie – Best Outdoor Advertising / Signage
  • Silver Georgie – Best Logo for a Project
  • Silver Georgie – Best Single Family Home Builder of the Year (Large Volume)
  • Silver Georgie – Customer Service Award
  • Silver Georgie – Best Single Family Detached – “The Becky”
  • Silver Georgie – Best Single Family Detached – “The Huckleberry”
  • Silver Georgie – Best Sales Team in the New Construction
  • GVHBA Handshake Award
  • Environmental Awareness Recycling Award

1999

  • Silver Georgie – Best Single Family Home Builder of the Year (Large Volume)
  • Silver Georgie – Best Residential Development in BC
  • Silver Georgie – Customer Service Award
  • Silver Georgie – Best Multi-Family Landscape Design
  • Silver Georgie – Best Advertising Campaign
  • Silver Georgie – Best Advertisement Print / Colour
  • Silver Georgie – Best Outdoor Advertising / Signage
  • Silver Georgie – Best On-site Sales Office – Attached
  • 1999 Powersmart Award of Excellence

1998

  • Silver Georgie – Customer Service Award
  • 1998 Powersmart Award of Excellence

1997

  • Silver Georgie – Best Residential Development in BC
  • Silver Georgie – Best Multi-Family Development 1,100 sq.ft. and over

Membership

Membership

Associations

We are proud to be a member of the following associations: