Customer Care

Customer Care

How We Do It

“You know you can call them anytime and they’ll be here.” – Cristos and Miriam

We continuously look for better ways to deliver outstanding customer care and a positive homeowner experience. At each point of contact we are driven to exceed your expectations. Our customer care begins the moment you see your dream home on our website. Even after you’ve moved in, our managers periodically follow up with you to make sure everything with your new home is just right, and respond to any issue immediately. It’s all part of our unparalleled seven-step process.

The Portrait Homes Customer Care Experience



  • Discover your dream home on our website.
  • Explore community & home plans.
  • See how Portrait Homes 'builds homes differently'.
  • Watch our videos to see the extras we build in.
  • Register for VIP updates.
  • Don't take our word for it. View homeowner testimonials online.

First Visit

  • Meet our sales team in person who will guide you through your home buying experience.
  • See our quality first hand by visiting our show home.
  • Walk away with a summary of your favourite home plans, including options, price information and building timelines.

VIP Engagement

  • You'll try different ideas and options as you work with our Sales Team to make your dream home a reality.
  • Meet our Construction Team and experience a private tour.
  • As an exclusive VIP get updated on community developments, home availability, and invitations to 'meet the builder' events and seasonal celebrations.

Purchase Day

  • Time to celebrate!
  • We carefully plan your home construction so your experience is organized and stress-free.
  • We present an industry leading interior design kit so you can begin planning your furnishings well before you move in.
  • We remind you of key construction events and special 'Behind The Wall' tours.

30 Days 'Til Close

  • Our 3 step process and 400 point checklist ensures you will be ecstatic about your home.
  • Meet our Customer Care Team who will orient you to your new home, and provide you with our exclusive Home Care Kit and Homeowner Manual while thoroughly reviewing all maintenance, operating instructions and emergency contacts.

Move In Day

  • Welcome Home.
  • Celebrate with Portrait Sales and Customer Care upon receiving your keys.
  • Photos taken for your customer gallery.
  • Complimentary items to assist you with your move will be waiting for you in your home.

Ongoing Home Care

  • Our managers personally check in to make sure we lived up to our promise.
  • We follow up with a satisfaction survey, online Customer Care resources and maintenance videos that can be found on our website.
  • Immediate home care response on home issues.
  • Ongoing warranty and seasonal reminders.
  • Enjoy community events and all the perks of being a member of the Portrait Homes family.